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Your terms and conditions of use   

1. These terms and conditions shall be governed by and construed according to English Law. By purchasing any product or service you are agreeing to the terms and conditions.  

2. Although we will endeavour to ensure the accuracy of all information made available on the web site, neither us or representatives will be liable for damages of any kind arising out of or in connection with the use of this site. 

3. You undertake that all the details you provide to us for the purpose of purchasing goods or services or registration with us for a supply of services are correct, and that the Credit or Debit card you are using is your own and there are sufficient funds to cover the cost of the purchase. If there are any changes to the personal information supplied by you since you last used our services, it is your responsibility to inform us immediately and in any case, at the start of any transaction. Each and every time you make a purchase by phone or from our website, you confirm that the information which we hold about you is true and accurate. You may update your details whenever wish, even without making a purchase. When a purchase is made online, we do NOT have access to your credit or debit card details but we reserve the right to request them for manual verification of you being the authorised user of the credit or debit card if sufficient alternative proof of ID is unavailable. In all cases, we may request further information to confirm your identity. The online confirmation of payment does not signify our acceptance of your order which may be rejected if we cannot verify the information including the credit/debit card information supplied. The details that you have supplied must match the details held by your Card Issuer exactly. If they do not, we may defer acceptance of your transaction and seek further proof to identify you as the authorised user of the credit/debit card or decline your purchase altogether. This is in order to protect cardholders against misuse of their card.

4. For mail deliveries, the delivery address provided must be the same as the address registered with your credit or debit card company. For phone or email/online deliveries, you must provide an address (which must be the same as the address registered with your credit or debit card issuer), a valid email address and contact phone number. Where possible, an Internet Service Provider based or business email address would be preferable. University customers must use an ac.uk address. For security reasons, in certain circumstances we may be unable to accept free web based email addresses.

5. Before the issue of a PIN, if we discover that the personal information supplied by you including telephone number, email address, credit card information and/or address is not valid and/or may indicate a possibility of fraud, we reserve the right to reject the transaction. After the issue of a PIN, if we discover that the personal information supplied by you including telephone number, email address, credit card information and/or address is not valid and/or may indicate a possibility of fraud or non payment for goods/services supplied, we reserve the right to receive payment or recover our losses, including processing fees and any chargeback fees, by application to the county court.

6. Whilst we are proud of our rapid, often instant delivery of items, in circumstances where we may have any doubt regarding the Credit or Debit card transaction, regardless of reason, we reserve the right to delay delivery of the goods or services until after sufficient alternative proof of ID is unavailable and/or make delivery by mail. If during the period of obtaining such proof you cancel the order, we reserve the right to make a deduction from any refund to cover credit card processing charges incurred.

7. We will do our best to keep information on our website up to date but the rates and minutes may be changed without prior notice to us or our customers. Prices and information are subject to change without notice. If a certain value of phonecard is temporarily unavailable we reserve the right to supply you with the same phonecard in multiples of a different denomination to the same value of your purchase.

8. In the case of Phonecards, the service provided by us is the supply of the phonecard details i.e. the PIN, access number(s) and helpline number. The telephone service accessible with those details is provided by a third party company and you will need to contact them on the helpline (customer services) number provided with regard to any problems with that service. We will assist you in any way we can but we can not be held responsible for products that we sell on our website as agents for third parties or for any aspect of the relationship between you and that third party.

9. Especially regarding the different types of telephone cards, we do try to keep mistakes to a minimum. We try to make our website easy to follow but realise that mistakes can happen. Even if the wrong card is purchased or the choice changed, we can still rectify the mistake BEFORE the PIN is issued if it is issued by phone or email. Once the PIN is issued, the card cannot be changed or refunded because of the security risk involved. Many purchases are issued instantly which does not allow time for notification. ALL sales are final once the PIN is dispatched or issued.

Cancellation Rights and Refunds.

10. For physical goods, you have right to cancel your order within 7 working days without giving a reason. If you wish to exercise your right to cancel you must do so in writing using the form on our contact us page or by emailing us at the address shown on your transaction receipt. We will refund your money within 30 days of receipt of your email providing any goods have been returned in good order. You will have to pay for the cost of returning the goods and we expect you pack them securely for safe transit and to obtain a receipt or proof of posting when returning the goods. In the case of Phonecards that have had the PIN issued by telephone, email, download or by any method other than the physical delivery of the card with the PIN unexposed, the service will have been enabled and commenced at the time of the issue of the PIN. ALL sales are final once the PIN is dispatched or issued.

11. If your order is cancelled for any reason or if it is rejected through non compliance with these terms and conditions, a refund will be made to the same debit or credit card that was used and a deduction of 10% or £1.50, whichever is the greater, will be made to cover credit card processing charges incurred. If we have supplied goods in sealed packaging, the goods must be returned unopened. In the case of Phonecards, the PIN seal must be intact with the PIN not exposed.

12. In the case of any service provided by us, if the service commences in less than 7 working days, the 7-day cancellation period shall expire at the time that the service commences. Once the service has been activated and is available for you to use, the Consumer Protection (Distance Selling) Regulations 2000 will not apply. ALL sales are final once the PIN is dispatched or issued.

These Terms & Conditions do not affect the consumers' statutory rights 


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